FAQ
General Product Questions:
1. What types of clothing do you offer?
We specialize in premium menswear, including suits, tuxedos, overcoats, blazers, and casual wear. Additionally, we offer accessories like ties, pocket squares, and belts to complete your look.
2. Are your suits tailored or ready-to-wear?
We offer a variety of options, including ready-to-wear suits and some designs with customizable features to ensure a perfect fit. Please contact our customer support team for this enquires.
3. Do you sell accessories like ties, cufflinks, or belts?
Yes, we provide a range of accessories such as ties, cufflinks, belts, and pocket squares, allowing you to perfectly coordinate your outfit.
Please visit our accessories category page below
https://www.ferentino.co.uk/collections/accessories
4. What fabrics are used in your clothing?
Our suits and coats are crafted using high-quality fabrics, including wool, cashmere, cotton, and blends, ensuring durability and style. Each product page specifies the materials used.
5. How do I know which size to order?
We provide a detailed size guide on our website to help you choose the right size. If you need further assistance, feel free to contact our customer support team.
Ordering and Customization:
1. Can I customize my suit or tuxedo?
Currently, we do not offer full customization but provide a range of fits, colors, and designs to suit every occasion.
2. Can I change or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement. Please contact our support team immediately to assist you.
3. Do you offer gift wrapping or personalized messages for gifts?
Yes, we offer gift wrapping and the option to include a personalized message. Simply add order note on your checkout page or send us an e-mail after you placed your order.
4. Can I pre-order items that are currently out of stock?
Yes, pre-orders are available for select items. Please contact our support team if the item looks out of stock.
Shipping and Returns:
1. How long does delivery take?
Delivery typically takes 2–3 business days for domestic orders and 5–7 business days for international orders after dispatched. Please check more details on our shipping policy; https://www.ferentino.co.uk/policies/shipping-policy
2. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and times may vary depending on your location.
3. What is your return or exchange policy?
We accept returns or exchanges within 7 days of delivery for unworn and undamaged items with original tags. Please check for more details on our shipping page ; https://www.ferentino.co.uk/policies/shipping-policy
4. How can I track my shipment?
Once your order is shipped, you’ll receive a tracking number via email. Use this to track your package through our shipping partner’s website.
5. Why Do You Have a Delivery Fee?
We strive to keep our product prices as affordable as possible while ensuring you receive top-quality items. To maintain this balance, we work with reliable shipping companies that offer tracking services, ensuring your order arrives on time and in excellent condition.
Additionally, many of our products feature exclusive designs, delicate beading, or intricate craftsmanship. These items require careful handling during transit, and our shipping partners specialize in providing the care they deserve. This allows us to deliver your purchase securely and in perfect form.
We appreciate your understanding and aim to provide a seamless shopping experience that meets your expectations.
Care and Maintenance:
1. How do I care for my suit or tuxedo?
Dry cleaning is recommended for suits and tuxedos. Always follow the care instructions on the label to maintain their quality.
2. Can your suits be dry-cleaned?
Yes, all our suits are designed to be dry-cleaned. We recommend using a professional service for the best results.
3. Do you offer a repair or alteration service?
At the moment, we do not provide repairs or alterations. We recommend contacting a trusted local tailor for these services.
Special Occasions:
1. Do you have suits for weddings or proms?
Yes, our collection includes stylish suits and tuxedos perfect for weddings, proms, and other special occasions.
2. Can you recommend suits for specific occasions, such as black-tie events or business meetings?
Our website features guides to help you select the perfect suit for any event. Alternatively, our team is happy to assist with recommendations.
Check our blog posts for getting ideas and tips for your special events;
https://www.ferentino.co.uk/blogs/news
3. Do you offer discounts for bulk purchases, like groomsmen suits?
Yes, we provide discounts for bulk purchases. Contact our team for more information about group orders.
Payments and Security:
1. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure online payment options.
2. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details and ensure a safe shopping experience.
3. Do you offer installment payment options?
Yes, installment payment plans are available through select providers. Check our payment options at checkout for more details.
4. Do you offer discounts on your products?
Yes, we offer various discounts throughout the year! If you subscribe to our newsletter, you'll receive a 10% discount code for your first order. We also announce special discounts during festive seasons and other special occasions. By subscribing, you’ll stay updated on all our promotions and exclusive offers via email.
5. Do you offer discounts for bulk purchases, like groomsmen suits?
Yes, we provide discounts for bulk purchases. Contact our team for more information about group orders.
Contact Information :
1. How can I contact you for assistance or inquiries?
You can reach us through the contact form on our website here, email us directly at info@ferentino.co.uk, or send WhatsApp message to our customer support team during business hours at +44 7376906156. We're here to assist you with any questions or concerns.