Refund policy

RETURNS / EXCHANGES

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. **Please check the “Exceptions / Non-Returnable Items” section below before placing your order, as certain items are not eligible for return, refund, or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@ferentino.co.uk  If your return is accepted, we’ll send you an e-mail includes instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

You can always contact us for any return questions at info@ferentino.co.uk

**Exchanges

 We offer free exchanges on all products. To qualify for an exchange, the item must be returned in its original condition and must not have been worn.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Consumers responsible shipping costs for exchanging or returning items

**Refunds

 

For items returned for a refund, a £50 restocking fee will be deducted from the refund amount. Returned items must be unworn, unused, in their original condition, and with all original packaging and tags attached.

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Please note: Shipping costs are non-refundable.


**Damages and Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or you have received the wrong item, please contact us within 48 hours (2 days) of the delivery date and time so that we can assess the issue and resolve it promptly.

To support your claim, please provide clear photographs of the item, packaging, and shipping label.

Claims reported more than 48 hours after the recorded delivery time will not be accepted or considered, as we are unable to verify damage or delivery issues after this period.


***

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom-made, personalised, or made-to-order products 

    (Beaded, Bead Embroidered & Handcrafted Items)

  • Final sale items
  • Gift cards
  • Personal accessories such as bracelets, rings, earrings, and other jewellery items, which are non-returnable for hygiene reasons.


Beaded & Handcrafted Items

 

Beaded & Hand-Stitched Items – All items featuring hand-stitched beadwork are specially processed after your order is received. The design you choose is individually created and finished by hand by our artisans, making each piece a custom-made item produced specifically for you. Due to the extensive handwork and individual processing involved, these items cannot be readily resold and are therefore non-refundable, non-returnable, and non-exchangeable once an order has been placed.

This includes all beaded items such as bow ties, ties, shirts, shoes, blazers, suits, tuxedos, and pants/trousers.

To avoid any disappointment, please ensure that you check your size and measurements carefully before placing your order. If you are unsure about sizing or fit, we strongly encourage you to contact us before purchasing. Our team will be happy to assist you in selecting the correct size.

By placing an order for any beaded or handcrafted item, you acknowledge and accept this policy in full.

Unfortunately, we cannot accept returns on FINAL SALE items or gift cards.

Order Cancellations

If you change your mind and wish to cancel your order, you are welcome to contact us before your order has been dispatched, and we will do our best to accommodate your request.

Once your order has been dispatched, it can no longer be cancelled, and our 7-day Return Policy will apply, subject to the applicable exceptions and non-returnable items listed below.

Please note that beaded and hand-stitched items cannot be cancelled once processing or handwork has started, as these items are specially prepared and made for you after your order is received. If you have any questions or need assistance, please don’t hesitate to contact our team.  info@ferentino.co.za

Thank you for shopping with us!